The Cognitive Disconnect Between Physicians and AI

The Cognitive Disconnect Between Physicians and AI

Source: Art: DALL-E/OpenAI

As the debate about the utility of artificial intelligence in medicine rages on, a fascinating new pre-press study has been released. Large Language Models (LLMs) are proving their potential not just as aids to clinicians but as diagnostic powerhouses in their own right. The new study compared diagnostic accuracy among physicians using conventional resources, physicians using GPT-4, and GPT-4 alone. The results were surprising and a bit unsettling: GPT-4 outperformed both groups of physicians, yet when doctors had access to GPT-4, their performance did not significantly improve. How could this be? There seems to be a functional and cognitive disconnect at play—an issue that challenges the integration of AI into medical practice.

Clinicians Do Not Leverage LLMs

The heart of the study’s findings lies in a stark contrast. GPT-4 scored an impressive 92.1% in diagnostic reasoning when used independently. In comparison, physicians using only conventional resources managed a median “diagnostic reasoning” score of 73.7%, while those using GPT-4 as an aid scored slightly higher at 76.3%. However, when examining the final diagnosis accuracy, GPT-4 had the correct diagnosis in 66% of cases, compared to 62% for the physicians—though this difference was not statistically significant. This minimal improvement suggests that simply providing physicians with access to an advanced AI tool does not guarantee enhanced performance, highlighting deeper complexities in the collaboration between human clinicians and AI.

The authors defined “diagnostic reasoning” as a comprehensive evaluation of the physician’s thought process, not just their final diagnosis. This includes formulating a differential diagnosis, identifying factors that support or oppose each potential diagnosis, and determining the next diagnostic steps. The study utilized a “structured reflection” tool to capture this process, scoring participants on their ability to present plausible diagnoses, correctly identify supporting and opposing findings, and choose appropriate further evaluations. Interestingly, the metric for evaluating this clinical score bears some resemblance to the Chain of Thought methodology gaining traction with LLMs.

In contrast, the “final diagnosis accuracy” specifically measured whether participants arrived at the most correct diagnosis for each case. Thus, “diagnostic reasoning” in this context encompasses the entire cognitive process, while “final diagnosis” focuses solely on the outcome.

Physicians using LLMs like GPT-4 may struggle with diagnostic improvement due to skepticism, unfamiliarity with AI interaction, cognitive load, and differing approaches. Bridging this gap is key to fully leveraging LLMs in medical diagnostics. Let’s take a closer look:

1. Trust and Reliance: The Eliza Effect in Reverse

Trust in AI is a nuanced phenomenon. In some contexts, users may over-trust AI-generated insights, known as the Eliza effect, in which we anthropomorphize and overestimate AI capabilities. In clinical settings, however, the reverse effect may occur. Physicians who have spent years honing their diagnostic acumen might be skeptical of a model’s suggestions, especially if those recommendations do not align with their clinical intuition. In this study, it’s possible that some clinicians either ignored or undervalued the LLM’s input, preferring to rely on their own judgment.

Their skepticism isn’t without merit. Physicians are trained to question and validate information, a critical skill in preventing diagnostic errors. However, this inherent caution may lead to disregarding potentially useful AI-driven insights. The challenge, then, is building a bridge of trust where AI tools are seen as reliable complements rather than intrusions into clinical expertise.

2. The Art of Prompt Engineering

Interestingly, the study allowed physicians to use GPT-4 without explicit training in how to interact with it effectively. In AI language, “prompt engineering” refers to crafting input queries in a way that maximizes the utility of an LLM’s output. Without proper training, physicians might not have formulated their questions to the model optimally, leading to responses that were less relevant or actionable.

The success of GPT-4 as a standalone tool in this study suggests that when used with precise prompts, its diagnostic reasoning could excel. However, in a real-world clinical environment, physicians aren’t AI specialists; they may not have the time or experience to experiment with prompts to get the best results. Inadequate prompt engineering becomes a barrier to the effective use of AI in clinical decision-making. However, newer LLMs such as OpenAI’s o1 may actually simplify prompting with Chain of Thought (CoT) processing.

3. Cognitive Load and Workflow Integration

Incorporating an LLM into the diagnostic process adds an extra layer of cognitive processing. Physicians must not only interpret the model’s outputs but also integrate them with their own clinical knowledge. This introduces a cognitive burden, especially under time constraints in a busy clinical environment. The additional mental effort required to assess, validate, and incorporate the LLM’s suggestions may lead to suboptimal use or outright dismissal of its input.

Efficiency in clinical reasoning depends on a seamless workflow. If integrating GPT-4 into the diagnostic process complicates rather than streamlines that workflow, it becomes more of a hindrance than a help. Addressing this barrier will require a redesign of how AI is presented to and utilized by clinicians, ensuring it fits naturally into their decision-making processes.

4. Differences in Diagnostic Approach: Human Nuance vs. Pattern Matching

Physicians rely on nuanced clinical judgment, an amalgamation of experience, patient context, and subtle cues that often defy strict patterns. LLMs, on the other hand, are adept at pattern recognition and data synthesis. When the model’s suggestions do not align with a clinician’s diagnostic approach or narrative, there may be a tendency to dismiss the AI’s input as irrelevant or incorrect.

This difference in approach represents a cognitive disconnect. While LLMs can match patterns efficiently, they may lack the context-specific subtleties that human clinicians value. Conversely, physicians might overlook valuable insights from an LLM due to its seemingly rigid or foreign reasoning pathways.

Toward Better Human-AI Collaboration

This study reveals a key insight: Even powerful AI tools may not be able to improve clinical performance without addressing the cognitive and functional disconnects in physician-AI collaboration. To benefit medicine, it’s not just about access to advanced tools, but how they’re integrated into clinical reasoning. This may require training, refining user interfaces, and building trust in AI capabilities.

Ultimately, AI’s promise in medicine lies in augmenting, not replacing, human expertise. Bridging the gap between LLMs and clinicians requires understanding both human cognition and AI functions to create a symbiotic relationship that enhances patient care.

Source link : https://www.psychologytoday.com/za/blog/the-digital-self/202410/the-cognitive-disconnect-between-physicians-and-ai-0

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Publish date : 2024-10-02 22:47:34

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